Cloud Services FAQs

What Are STARLIMS Cloud Services?

What Are STARLIMS Cloud Services?

A complete portfolio of cloud products and services, ranging from creation of a public or private cloud environment for your company, to the support, maintenance and performance monitoring of your STARLIMS cloud deployment.

What Is Included With My Monthly Fee To STARLIMS Cloud Services?

What Is Included With My Monthly Fee To STARLIMS Cloud Services?

  • A public or private cloud offering
  • All infrastructure software licensing
  • Application(s) high availability of 99.9%
  • Development, test and production application environments
  • Infrastructure maintenance including installation, patch management and malware protection
  • System monitoring, notifications, etc.
  • Database maintenance, back-up and retention services
  • Disaster recovery (recovery time objective four hours and recovery point objective 15 minutes)
What Types Of Cloud Offerings Does STARLIMS Cloud Services Offer?

What Types Of Cloud Offerings Does STARLIMS Cloud Services Offer?

STARLIMS offers best-in-class cloud environments to complement your business’s cloud strategy. We offer two types of cloud services. Our Cloud Subscription option includes access to STARLIMS licenses, support, infrastructure and managed services in a monthly fee. Or, if you have perpetual licenses to STARLIMS, our Managed Hosting Services provides you with infrastructure and managed services. Our Cloud Services team will discuss your requirements and outline the options available to you.

Will My STARLIMS User Experience Be The Same As If It Were Installed On Site?

Will My STARLIMS User Experience Be The Same As If It Were Installed On Site?

As with an on-site deployment, users will access STARLIMS via a web browser and enjoy the same STARLIMS user experience. Users who have used STARLIMS in an on-site deployment will not notice a difference.

When STARLIMS Cloud Team Applies Patches And Performs Maintenance, Will The System Be Unavailable?

When STARLIMS Cloud Team Applies Patches And Performs Maintenance, Will The System Be Unavailable?

The STARLIMS Cloud Services team will notify you within a specified time frame to perform maintenance as required and minimize any impact on your business.

Can We Still Interface Instrumentation?

Can We Still Interface Instrumentation?

Instruments are interfaced in the same way as in on-site STARLIMS deployments. Your instrument workstations and data acquisition systems communicate with STARLIMS directly.

How Can We Interface To Our ERP, Financial Systems And Other External Applications?

How Can We Interface To Our ERP, Financial Systems And Other External Applications?

The third-party software interfacing is accomplished in the same way as for on-site deployments.